Julius William's did a good job of setting up the grab bar and also very courteous.
We have used Access for a ramp in front of the house, a wheelchair lift, ceiling lift and our most recent project was making our bathroom accessibleperiod; Every single person from the office staff to the contractors that came out each time, the level of kindness and compassion for our situation was incredible. I am so thankful we crossed paths with Access. I will continue to use them for all of our accessibility needs. Show Less
Bought a 2012 conversion van from Dan at Access, had to put in $700.00 of repairs soon after buying it, now the ramp quite working&coma; needs $3,500 in repairs to get it working, my husband has MD he cannot walk and has a bone marrow disorder for which he needs injections for every week, his life depends on it,I have left messages on Dan's phone that I need the van repaired so I can get my husband for his shots, there has been no response from him in almost a week now, I also called the garage in Cudahy, they said they would get back to me, this was days ago, I am just in tears not knowing what to do,I am also disable, trying to take care of my husband. I was told their vans were inspected, I guess that was not true, we are so upset about this! We are not rich, we used our savings to buy this van. Joyce Show Less
Dan was very nice and gave us a good deal on a used conversion van. He's more of a accessibility pro than a used car salesman.
Everyone was top notch- from the measuring crew to the appointment setter to the installation guys. Thank you Suzy! We also can’t thank Ronnieenough! He was nice, punctual, compassionate, knowledgeable, professional and just plain helpful! We could also overhear him mentoring another guy who was learning about the system. Ronnie is an asset to ur company! Dad was a veteran and got this beautiful chair lift from VA. Show Less
Excellent service. The Access Elevator (Roselle, IL) office team worked hard to solve the problem. They sent to us a quality team ead by Troy with the assistance of Devon and Cliff who were able to solve the issue. They did the job for the amount agreed upon. Will defensively consider them again for our home elevator needs. Show Less
We purchased a lift from Access two years ago and have had problems with them ever since. The lift was never registered with the city or state which the tate Fire Marshall pointed out. The Fire Marshall came to our business after finding multiple other lifts that failed to be registered. We were told that they would need to come out and inspect it to have it registered. We received a bill for $132.00. Upon it failing inspection. They tempted to repair their mistakes but the lift still doesn’t work today. A month later we received another inspection bill for $1360.00. For the inspection dated the same day. I have brought this to their attention many times but they are not seeing the point. The inspector works for Access and is the State Inspector Office. I would find a more reputable business to purchase a lift from. Thank you. Show Less
Salesman knowledgeable and we learned a thing or two since this is our first purchase of a wheelchair van. We purchased a 2012 Dodge Grand Caravan becaus of their insistence of quality. I turned down a private sale van for this one thinking I would make a better purchase. Used 4 times and "warranty" was run out by 1 week. Problem with slider door wiring harness and nylon drag chain that protects and supports it. Drag chain kept falling apart. Salesman didn't even acknowledge my text with pictures of the issue. Finally called A&J. Another person did talk to me and he showed the pics to the repair tech. They called back and said to snap it back together. I did that and after 4 or 5 more times that it came apart I re-contacted this person with NO reply or even an acknowledgement of receiving the text. After some research I found this harness is a problem with the Dodge slider doors and that this harness is no longer available. I searched and researched for this part for hours. Finally the other day I ordered some nylon drag chain from Amazon to hopefully fix the issue. Not an exact match, but will try since I am not getting anywhere with A&J. Really bad when you spend $30K on a product and the business selling it to you don't care once they get their money. I will never do business with them again and don't recommend buying from them. Customer service used to mean a lot back years ago and I will say this is a thing of the past. It's all about making the money anymore. Show Less
