Professional, Courteous, and we'll worth your money...
We have been a customer of Access for years. They remodeled our bathroom, put in our stairlift from BRUNO which we love, it changed our... Read More livesand allowed us to stay in our home and be more safe and comfortable. We also get our diabetic shoes from their medical equipment company. We were so excited to see they were offering custom wheelchair vans now for us their loyal customers, what took you so long? We really enjoy our new custom wheelchair van. Thank you for your help. Show Less
So many companies offer wheelchair vans in Milwaukee. I chose Access Mobility Vans because they are from here in Milwaukee, not some big... Read More nationwideoutfit. They are a locally owned, family run business that is is a pleasure to deal with. They serviced by van and I didn’t even buy it from them now I am looking to get a new one and they have been great, even handling my financing, these guys are pros and nice to deal with. Show Less
Access set me up with the best van ever go see Access.
We really wish a person could give them a zero rating. We had someone look at our son's wheelchair in October, 2019 and we were told we... Read More neede new arm rests. After not receiving the arm rest, I called to check the status only to find out they were never ordered. While talking to the receiptionist i told her we needed new brakes as well because we have to tighten them at least once a week. She made an appointment for us to drive into their office in December, 2019 (1/2 hour drive). The technician looks the chair over and brings it back into the room telling us he will be ordering arm rest, brakes and a new back to the chair (since it was ripped a week after he started using the chair 1 year ago). Now we wait another 6-8 weeks for parts. Maybe a call to our insurance company for overbilling is in order! Show Less
Access Mobility Vans was recommended to us by our neighbor who knows them from their Stairlift division in Milwaukee. We were confident after that... Read More recommndation from a previous customer we would get great service and we sure have. I highly recommended them. Show Less
Isn't selling wheelchairs how they make a living? I can't get anyone to return a phonecall. My life is on hold because they sent... Read More paperwor to me instead of the HMO. The guy who came to measure me was a kind and caring soul. Í can only imagine that their internal office is run by a tyrannical monster and people hate their jobs and take it out on the customer. Show Less
We have been customers of Access Elevator for over 10 years. They even installed our BRUNO stairlift two years ago, work great we love it!... Read More Whe we found out they were now expanding their product line to include wheelchair vans in the Milwaukee area we were thrilled to do business with them again. We knew they would take care of us like they always do. Show Less
Very poor customer service. When I arrived on time there was as no warm greeting, there was no greeting at all. Very poor... Read More communication&priod; No phone call about not having parts before an appointment. No phone call about delays after going well past estimated time of completion. Total lack of compassion and understanding for what their jobs and services truly are and their responsibility to the people that are counting on them. Wake up, this is not a chair, my 8 year old son depends on this equipment for his independent mobility. The one star I gave in the ratings was for simply existing and being the one place in Madison available to us for our needs. Show Less